The final day of the BPC Client Conference ended on a high note, bringing together financial industry leaders, technology experts and banking executives to explore the future of digital banking, payment innovation, artificial intelligence and fraud prevention.
Held under the theme “Driving Innovation, Delivering Experience”, the conference featured a series of presentations and panel discussions examining how financial institutions can adapt to changing customer expectations, strengthen digital ecosystems and deliver secure, seamless payment experiences.
The programme opened with a regional overview by Usama ElSayed, Managing Director for the Middle East and Africa at BPC, followed by a presentation on the company’s future direction by Maxim Pavlov, BPC’s chief technology officer and head of delivery.
A discussion titled The Next Digital Era: Platforms, Innovation and New Customer Experiences brought together Imran Vilcassim, Global Chief Commercial Officer for Digital Banking at BPC; Nisala Kodippili, chief information officer at Union Bank; Asraful Biswas, head of IT operations at IFIC Bank PLC; and Nour Mismar, head of card operations at JKB.
The session explored the role of digital platforms and innovation in reshaping customer experiences and helping financial institutions respond to the evolving demands of the banking sector.
Payment security also featured prominently, with Mr Nguyen Trung Anh, deputy head of the Policy Division in the Payment Department at the State Bank of Vietnam, presenting on initiatives to prevent payment risks and fraud, drawing on Vietnam’s experience.
Under the Digital Ecosystems theme, Vilcassim presented BPC’s approach to digital platform transformation, while Yulia Kim, chief operating officer at Freedom Bank Kazakhstan, examined how digital banking is changing customer behaviour, from everyday consumer transactions to investment activities.
The future of payments across different markets was further explored during a panel discussion titled The Next Decade of Payments: Innovation Across Markets. Moderated by Colin Iles, founder of Colin Iles Media, the panel included Ahmed Nafie, CEO of modupay; Alison Browne-Ellis, CEO of Payce Digital; and Thagaran Governder, group chief technology officer at Exim Bank.
The discussions highlighted the importance of collaboration, technological advancement and adaptable payment solutions as the financial services industry continues to evolve.
The conference also examined developments in cloud-based financial technology, artificial intelligence and emerging digital ecosystems. Dmitry Stasenko, head of the e-commerce division for SaaS at BPC, presented on AI in processing and agentic commerce, while Konstantinos Krokos, head of acquiring business at Tora Wallet, delivered a presentation on payment innovation.
Tokhir Abdukadyrov, senior vice-president and head of digital social and infrastructure solutions at BPC, explored the concept of Beyond Banking: The Augmented Finsphere, highlighting the expanding possibilities of digital financial ecosystems.
BPC’s commitment to developing industry skills was also featured through a presentation on BPC Academy by Shihan Hilaldeen, senior training consultant at BPC Academy.
One of the day’s keynote highlights was an address by Brett Johnson, known as the Original Internet Godfather and founder of ShadowCrew, who brought additional perspective to discussions around the digital world and its evolving risks.
Fraud prevention and regulatory compliance formed another key part of the programme. Vilcassim presented BPC’s fraud management solution, followed by a panel discussion titled Protecting the Next Decade of Payments.
Moderated by Iles, the panel featured Imran Farooqui, chief operating officer at Habib Metro Bank, and Ali Imran Khan, general manager and chief information officer at Meezan Bank. The discussion focused on the importance of protecting payment systems as digital transactions become increasingly central to financial services.
The conference concluded with final remarks from Usama ElSayed, Managing Director Middle East and Africa, BPC, bringing the programme to a close after a day of discussions focused on the opportunities and challenges shaping the future of banking and payments.
The final day’s programme reinforced the importance of innovation, collaboration, customer-focused digital services and robust security measures in building the next generation of financial services.
